We are currently seeking a hard-working professional to serve as a member of our Service Desk as a Generalist in our Harrisburg-based IT department. The Service Desk Generalist will provide first level support and problem resolution to the firm’s attorneys and staff (approximately 225 users) on technology systems including PCs, printers, mobile devices, and software applications.
Primary responsibilities include:
Help Desk Ticket Resolution
Workstation Standards, Images and Deployments
Desktop Application Installation and Management
Mobile Device Configuration
Printer and Peripheral Management
Anti-Virus and Patch Management
Telephone System Administration
User On-Boarding / Off-Boarding
Audio/Visual System Administration
Video Conferencing Administration
Participate on special projects as required.
Key qualifications include:
Advanced knowledge of Microsoft Office (particularly Word, Excel and Outlook), Adobe Acrobat, and desktop operating systems;
Basic knowledge of PC components;
Ability to work independently under minimal supervision;
Ability to learn new IT concepts quickly;
Patience and outstanding interpersonal/communication skills;
Self-motivation, organization and ability to handle multiple projects simultaneously; and
A positive attitude with the ability to handle issues with diplomacy and an understanding of changing priorities.
Bachelor’s degree in computer science, business computing or a related field, or equivalent combination of education, certification, and experience.
Minimum of five years’ experience in a related role.
McNees offers a great work environment and a competitive compensation and benefits package, commensurate with experience. If you are interested in joining our team, please forward your resume and clearly stated salary expectations to firstname.lastname@example.org.
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McNees Wallace & Nurick LLC is a member of the ALFA International legal network. The ALFA network is comprised of 125 law firms with nearly 300
offices throughout the United States and around the World. The 85 U.S. firms and 40 international members employ over 8,000 lawyers and 10,000 legal
support staff. As an ALFA member, McNees Wallace & Nurick LLC is able to draw upon the vast resources of the network’s membership to better serve
its clients. ALFA affiliation also facilitates and expedites the retention of outstanding counsel in unfamiliar jurisdictions, another significant
client benefit. More information about the ALFA legal network can be found at www.alfainternational.com.
This survey, study and award program is intended to identify the best places of employment in Pennsylvania for the benefit of the Commonwealth, its workforce
and businesses. The "100 Best Places to Work in PA" program is made up of 50 medium-sized companies (50 to 250 employees) and 50 large-sized companies
(251+ employees). After a two-part assessment process designed to gather detailed data about each company, ModernThink, LLC, a workplace excellence consulting
firm, determines what companies make the final list. Best Companies coordinates the process and ModernThink evaluates all surveys submitted by companies.
McNees has been named to the list of Best Places to Work in PA since 2006.