IT Service Desk Generalist (Harrisburg, PA)

Position Type: Other Professionals

We are currently seeking a hard-working professional to serve as a member of our Service Desk as a Generalist in our Harrisburg-based IT department.  The Service Desk Generalist will provide first level support and problem resolution to the firm’s attorneys and staff (approximately 225 users) on technology systems including PCs, printers, mobile devices, and software applications.

Primary responsibilities include:

  • Help Desk Ticket Resolution
  • Workstation Standards, Images and Deployments
  • Desktop Application Installation and Management
  • Mobile Device Configuration
  • Printer and Peripheral Management
  • Anti-Virus and Patch Management
  • Telephone System Administration
  • User On-Boarding / Off-Boarding
  • Audio/Visual System Administration
  • Video Conferencing Administration
  • Participate on special projects as required.

Key qualifications include:

  • Advanced knowledge of Microsoft Office (particularly Word, Excel and Outlook), Adobe Acrobat, and desktop operating systems;
  • Basic knowledge of PC components;
  • Ability to work independently under minimal supervision;
  • Ability to learn new IT concepts quickly;
  • Patience and outstanding interpersonal/communication skills;
  • Self-motivation, organization and ability to handle multiple projects simultaneously; and
  • A positive attitude with the ability to handle issues with diplomacy and an understanding of changing priorities.


  • Bachelor’s degree in computer science, business computing or a related field, or equivalent combination of education, certification, and experience.
  • Minimum of five years’ experience in a related role.

McNees offers a great work environment and a competitive compensation and benefits package, commensurate with experience. If you are interested in joining our team, please forward your resume and clearly stated salary expectations to